Choosing a retractable tonneau cover is a significant investment for any truck owner looking to secure their cargo. According to RealTruck, understanding the warranty backing your purchase is just as important as the hardware itself. The Retrax lineup offers different levels of protection depending on the specific model selected.

Video: PROS & CONS of Owning a Retrax Retractable Tonneau Cover — Zach Attack Customs

Warranty Coverage Tiers

RealTruck specifies that the warranty coverage is divided based on the product series:

  • RetraxPRO: This premium line is backed by a limited lifetime warranty from the original date of purchase.
  • RetraxONE: These models carry a one-year limited warranty starting from the original purchase date.

It is important to note that these warranties are strictly for the initial purchaser and are not transferable to subsequent owners. Proof of purchase is typically required to initiate a claim.

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Maintaining Your Warranty

The warranty is not absolute; it is contingent upon how the owner maintains and operates the cover. RealTruck outlines several conditions that, if ignored, will void your coverage:

  • Cleaning: Use only mild automotive soap and water. Harsh chemicals will damage the finish and void the warranty.
  • Lubrication: Avoid lubricating the rails or sealed ball bearings, as this is not permitted.
  • Cargo Security: Always ensure cargo is secured at all points while driving.
  • Maintenance Checks: Regularly inspect and tighten all clamps and retention mechanisms, especially in the week following installation.
  • Debris Removal: Ensure the cover is free of snow, ice, or other foreign materials before attempting to open it.
  • Towing: Do not tow the vehicle from the rear with the cover installed. The cover must be removed and stored properly during rear towing.
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Warranty Performance and Claims

If a defect in materials or workmanship occurs, RealTruck reserves the right to repair or replace the unit. In some cases, they may provide a newer model or offer a discount on a replacement system. To file a claim, owners must contact the Customer Service Department to obtain a Return Material Authorization (RMA) number. While the repair or replacement itself is covered, the owner is responsible for shipping costs associated with returning the item for final determination. For more information or to register your cover, visit the official RealTruck warranty portal.