When investing in a truck cap like the RealTruck Ascend, understanding the manufacturer's warranty is essential for long-term ownership. RealTruck Enterprise, Inc. provides a structured warranty policy designed to protect the original owner against failures stemming from defects in materials or craftsmanship.
Warranty Duration and Coverage
According to official documentation from RealTruck, the Ascend truck cap is covered for five years. This period commences either on the date of purchase or, for remote orders, the date of delivery. The warranty applies to the product and its individual components, ensuring they remain free from manufacturing flaws.
Limitations and Exclusions
It is important for off-road enthusiasts to note that the warranty is not universal. RealTruck explicitly excludes several scenarios from coverage. Specifically, the company does not cover damage resulting from off-road driving, competitive racing, or vehicle alterations that were not approved by the manufacturer. Furthermore, normal wear and tear, neglect, and damage caused by acts of nature—such as hurricanes or hail—are not eligible for warranty claims.
Additionally, the warranty is non-transferable. It applies solely to the original purchaser, meaning subsequent owners or those who buy a used cap cannot claim these benefits. If a repair or replacement is deemed necessary, RealTruck reserves the right to use current production parts, which may not perfectly match the color or finish of the original unit due to variations in production batches.
The Claims Process
RealTruck has established two distinct pathways for seeking service:
- Dealer Purchases: Customers who bought their cap through an authorized dealer should return to that retailer with proof of purchase and personal identification. The dealer manages the coordination with RealTruck.
- Online Purchases: Those who bought directly via the RealTruck website or an online retailer outside of the return window must submit a claim through the official RealTruck warranty portal.
For further assistance, owners can reach out to RealTruck at (866) 519-0675 or visit their contact page at realtruck.com/contact-us.
